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Shipping

Free Shipping

All orders ship free of charge within the Czech Republic and to Slovakia, Germany, Austria, and Poland.

Processing Time

Each pad is handmade to order. Please allow 2–3 business days for production after your order is confirmed.

Custom colors are made to order — please allow 4–5 business days before dispatch.

Delivery within Czech Republic

Deliveries within the Czech Republic are handled by Zasilkovna (Packeta):

  • Zasilkovna — pickup points and Z-Boxes across the Czech Republic
  • Zasilkovna home delivery — a courier brings the parcel to your door

Typical delivery time within the Czech Republic is 1–3 business days after dispatch.

International Delivery (EU)

We ship to Slovakia, Germany, Austria, and Poland via Zasilkovna (Packeta).

Typical delivery time within the EU is 3–7 business days after dispatch. There are no customs duties or additional fees for deliveries within the European Union.

Order Tracking

Once your order has been dispatched, we will send you a tracking link via email so you can follow your package every step of the way.

Undelivered Packages / Address Changes

If you need to change your delivery address or are experiencing delivery issues, please contact us as soon as possible at hello@deskhide.cz. We will do our best to redirect the shipment while it is still possible.

Contact

hello@deskhide.cz
Mon–Fri 9:00 AM – 5:00 PM CET